Friday, November 16, 2007

Want Coffee Or Cup?

A group of alumni, highly established in their careers, got together to visit their old university professor.
Conversation soon turned into complaints about stress in work and life. Offering his guests coffee, the professor went to the kitchen and returned with a large pot of coffee and an assortment of cups porcelain, plastic, glass, crystal, some plain looking, some expensive, some exquisite - telling them to help themselves to hot coffee.
When all the students had a cup of coffee in hand, the professor said: "If you noticed, all the nice looking expensive cups were taken up, leaving behind the plain and cheap ones.
While it is but normal for you to want only the best for yourselves, that is the source of your problems and stress.
What all of you really wanted was coffee, not the cup, but you consciously went for the best cups and were eyeing each other's cups. Now if life is coffee, then the jobs, money and position in society are the cups.
They are just tools to hold and contain Life, but the quality of Life doesn't change. Some times, by concentrating only on the cup, we fail to enjoy the coffee in it." Don't let the cups drive you... Enjoy the coffee instead

No Strings Attached

A small story to help you break bondages.... freedom being tied down, unable to reach the goal , feels like something is holding you back.
Lets the elephants speak to you..."An animal trainer with the circus is able to dominate elephants by using a very simple trick: when the animal is still a child, he lashes one of his legs to the trunk of a tree.No matter how hard he struggles, the young elephant is unable to free himself. Little by little, he becomes used to the idea that the trunk of the tree is more powerful than he is.
When he becomes an adult possessing tremendous strength, one has only to tie a string about the elephant's leg, and tie him to a sapling. He will not attempt to free himself.As with elephants, our feet are often bound by fragile ties.
But since, as children, we became accustomed to the strength of the tree trunk, we do not dare to struggle.Without realizing that a simple courageous act is all that is needed to find our freedom."May you have the courage to break free and reach for your dreams. Fly High....

Kenny & the Dead Donkey

A city boy, Kenny, moved to the country and bought a donkey from an old farmer for $100.00.

The farmer agreed to deliver the donkey the next day. The next day the farmer drove up and said, "Sorry son, but I have some bad news, the donkey died last night."
Kenny replied: "Well then, just give me my money back."
The farmer said: "Can't do that. I went and spent it already."
Kenny said: "OK then, just unload the donkey."
The farmer asked: "What you goanna to do with him?"
Kenny: "I'm going to raffle him off." (Note: To raffle is to sell a thing by lottery - draw lot -! to a group of people each paying the same amount for a ticket)
Farmer: "You can't raffle off a dead donkey!"
Kenny: "Sure I can. Watch me. I just won't tell anybody he's dead."
A month later the farmer met up with Kenny and asked, "What happened with that dead donkey?"
Kenny: "I raffled him off. I sold 500 tickets at two dollars apiece and made a profit of $998.00." Farmer: "Didn't anyone complain?"
Kenny: "Just the guy who won. So I gave him back his two dollars." Kenny grew up and eventually became the CEO of the American Energy Company : Enron

Friday, November 2, 2007

Where Is The Power?

Once, in Heaven there was a discussion among the gods to decide where the miraculous secret power, the power by which man can achieve anything in this world was to be kept hidden. One of the Gods suggested that it could be kept hidden in the depths of the Sea. Another said it could be buried on top of high mountains. The third one thought of a cave in the woods as the right place. At last, the most intelligent among them said, ‘Keep it in the depths of man’s mind. He will never suspect that the power is hidden there because right from his childhood, his mind is prone to wandering and he will not look within. Only the intelligent among them will look within, and use the power and become great.’ All gods agreed.

So my dear friends we can control our destiny. JSUT PROBE YOUR MIND.GOOD LUCK.

Thursday, November 1, 2007

Giving Negative Feedback

1. Get your emotions under control. You don't want to critique someone else's actions when you are angry or upset. You are likely to say something you don't really mean or to react poorly to something that is said to you.

2. Find a private place. No one wants to receive negative feedback in front of others. Sometimes it is unavoidable, but that should be a last resort. Take a meeting in your office, call the person into a vacant conference room, step into the lunch room if it is vacant.

3. Focus on their actions, not on the person. You create an immediate barrier when you criticize the person. Focus instead on what you want to change. Focus on their performance.

4. Be specific. It does no good to tell someone 'you have a bad attitude'. You need to identify specific actions the person took or specific things they said if you want them to understand.

5. Be timely. Negative feedback should be given as soon as possible after the event. If you see an employee being rude to a customer, don't wait until their annual performance review to tell them. How many other customers will they have angered in the meantime? Call them into your office right away.

6. Be calm. Don't yell and scream. The other person will become defensive and won't hear what you are trying to tell them.

7. Reaffirm your faith in the person. This reinforces step three, but here you tell them that you still have faith in them as a person and in their abilities; it's just their performance you want them to change. Say something like "you're a good customer service rep, so I'm sure you see the need to be more patient with customers".

8. Stop talking. After you have told the person what specific, recent actions were inappropriate, and why, stop talking. Give the other person a chance to respond to or refute your statements. Listen to what they have to say.

9. Define positive steps. Agree on what future performance is appropriate for the employee. If there are specific things the employee needs to start doing or needs to stop doing, be sure they are clearly identified. If there is something you need to do, perhaps additional training for the employee, agree on that as well.

10. Get over it. After you have given the negative feedback and agreed on a resolution, move on with the job. Don't harbor ill will toward the employee because they made a mistake. Don't hover over them out of fear that they may make another mistake.