Friday, November 13, 2009

How does your organization deal with mistakes?

When Tom Watson Jr. was chief executive of IBM in the early 1960s, he summoned an executive to his office after the man lost $10 million in a venture. Watson asked the man, “Do you know why I called you here?” Knowing of Watson’s legendary temper, the man replied: “I assume you’re going to fire me.”

“Fire you?” Watson asked. “I spent $10 million educating you. I just want to be sure you learned the right lessons.”

So what yourself or your organization would have done in this situation?

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